Frequently Asked Questions
Straight answers about booking, pickups, luggage and payment.
Booking and prices
How do I get a price?
Use the quote form or message us on WhatsApp with your pickup, drop-off, date, time, passengers and luggage. We reply with a fixed fare.
Is the quoted price fixed?
Yes. It only changes if the journey changes, such as an extra stop, a different address or a larger vehicle.
Are airport charges included?
Yes. Airport drop-off and pickup parking charges are built into the quote we give you.
How far ahead should I book?
As early as you can, particularly for early-morning flights, minibuses and school-holiday weekends. We can sometimes help at short notice, so ask anyway.
Can I book a return?
Yes. Include the return date and flight in the same request.
Flights and waiting
What if my flight is delayed?
We track your flight number and adjust the pickup to the real landing time. You do not need to call us.
How long will the driver wait?
Free waiting starts when your flight lands. If you expect to be very delayed at immigration or baggage reclaim, let us know.
Where do I meet the driver?
In the arrivals hall, holding a name board. See meet and greet for details by airport.
What if I can’t find my driver?
Call or WhatsApp the number on your confirmation and we will connect you straight away.
Luggage and vehicles
How much luggage can I bring?
It depends on the vehicle. The fleet page lists guide capacities. Tell us what you are carrying and we will recommend the right car.
Do you provide child seats?
Yes, on request. Give each child’s age or weight when you book.
Can you carry a wheelchair or mobility scooter?
Folding wheelchairs usually fit. For scooters and wheelchair-accessible vehicles, contact us before booking.
Can I bring a pet?
Assistance dogs are always welcome. For other pets, ask us first so we can allocate a suitable vehicle.
Payment and changes
How can I pay?
Your confirmation explains the payment options available for your booking.
Can I change my booking?
Yes. Contact us as soon as you know. Changes to time, address or vehicle may change the fare.
What is your cancellation policy?
See our terms and conditions for cancellation details.
Drivers and safety
Are your drivers licensed?
All journeys are carried out by licensed private hire drivers in licensed, insured vehicles. Details of your driver and vehicle are sent before pickup.
Will I know which car is coming?
Yes. You receive the driver’s name, the vehicle and its registration before your journey.
Can I request a female driver?
Ask when you book and we will do our best to arrange it.
Accessibility
Can you help passengers with limited mobility?
Yes. Tell us what help is needed, for example a front seat, extra time or help with luggage, and we will brief the driver.
Do you have wheelchair-accessible vehicles?
Folding wheelchairs fit in most estates and MPVs. If the passenger needs to travel seated in their wheelchair, contact us before booking so we can check availability.
Airports and terminals
Which London airports do you cover?
All six: Heathrow, Gatwick, Stansted, Luton, London City and Southend. We also drive to cruise terminals and take longer journeys across the UK.
Do you go to every Heathrow terminal?
Yes, Terminals 2, 3, 4 and 5. Terminal 1 closed in 2015.
What if I do not know my terminal?
Give us your flight number and we will check it. Airlines do move terminals, so it is worth confirming a few days before you fly.
How early should I leave for the airport?
Work back from your airline’s check-in or bag-drop deadline, add the driving time and a buffer for traffic. We suggest a pickup time when we confirm your booking.
Is the airport drop-off charge extra?
No. Drop-off charges at all six airports are included in the fare we quote.
Can you collect me from a train station instead?
Yes. We collect from London stations such as King’s Cross, St Pancras, Paddington, Victoria and Liverpool Street.
Pricing
Why is your price fixed when a meter is not?
We price the journey, not the minutes. Traffic, roadworks and flight delays are our risk, so the price you agree is the price you pay.
Do you charge more at night or at weekends?
Your quote reflects the journey you book. Whatever price we confirm is the one you pay, at any time of day.
Is a return cheaper than two singles?
Booking both legs together means both are confirmed at once. Ask for a return quote and we will show you the price for each leg.
Do you charge extra for luggage?
No, but the luggage decides the vehicle. If your cases will not fit in a saloon, we will quote for an estate, MPV or minibus instead.
Cruise and long-distance journeys
Do you drive to Southampton cruise terminals?
Yes, to all of them. Send us the terminal name from your cruise documents.
Can you take me from a ship straight to the airport?
Yes. Southampton to Heathrow and Dover to Gatwick are common return routes. Leave a generous margin before your flight.
Do you go outside London?
Yes. Quote requests from anywhere in the UK are welcome.
Business bookings
Can I book for a colleague or client?
Yes. Give us the traveller’s name and mobile number, and tell us who should receive the confirmation and the invoice.
Can the name board show our company name?
Yes. Tell us exactly what you would like it to say.
Do you offer accounts?
Companies that book regularly can ask about an account so journeys are invoiced together. Contact us to discuss it.
Children and family travel
What child seats do you have?
Baby seats, child seats and booster seats. Tell us each child’s age or weight and we fit the right one before pickup.
Can I bring my own child seat?
Yes. Let us know so we leave room and allow time to fit it.
Is there room for a pushchair?
Usually yes, folded. Mention it when you book so we choose a vehicle with enough boot space.
Can older relatives sit in the front?
Yes. Just ask when you book and the driver will keep the front seat free.
On the day
Will the driver call me?
For airport collections the driver waits in arrivals and contacts you if you are not through by the expected time. For home pickups, the driver arrives at the booked time.
What if I am running late for a home pickup?
Message us straight away. We will tell the driver and let you know if the delay affects your timings.
Can I make a stop on the way?
Yes, if it is arranged in advance. Unplanned stops can affect the timing and the price.
Still have a question?
If your question is not answered here, message us on WhatsApp or email info@ukairportcab.com. Include your travel date and route if it relates to a journey, and we will come back to you with a clear answer.
You can also find more detail on our airport pages, from terminal layouts at Heathrow to drop-off tips at Luton, and on the fleet page if your question is about luggage.
Ready for a fixed price?
Send us your journey and we reply with one price that includes airport charges. No meter, no surge.